2019 Toyota Highlander Leasing near Chicago, IL

“ The staff is really nice and very accommodating. ”

“ The service couldn’t have been better. All work was done beyond my satisfaction, on-time, and the loaner vehicle was ideal. Omar was courteous and very helpful on all aspects of my visit. I was very impressed with my experience. ”

“ Very professional explained every different procedure. We had to go through from sales through finance and detail of the vehicle. I also would like to thank Kurt to make sure that I was comfortable with the sale of the vehicle. And let’s add Patrick the salesman who also gave it’s all. ”

“ Excellent customer service Jimmy and Patrick tru pros!!! ”

“ I had a very good experience at the Northwestern Palos ER today. Fast service and excellent patient care. Would definitely recommend. ”

“ Adrian and Dan were kind, courteous and very helpful with helping me find another vehicle. They even made sure to help me construct a future plan for the next 3 yrs to do a trade in option if I was interested. Im happy with my purchase and will definitely be returning for another purchase. ”

“ The salesman Sam Adam’s was excellent very helpful gave us a great experience The financial person (forgot his name) was also very good very helpful to to help us. ”

“ I was very excited when I walked into the Toyota dealer to see a Toyota RAV4 at the time. They did not have the one that I wanted. I want a limited Toyota metallic gray with black interior and they tell me when I can be able to get in a day or two and you come back and I was there on Wednesday and I came back on Thursday and then the next time I came back was on a third flight Saturday and I was able to see my new RAV4 and I am very excited with it. I wouldn’t take nothing for this car this truck. I love it. Thank you. ”

“ I recently took my car into Orland Toyota for service. Omar, the advisor was super knowledgeable, helpful, and professional in assisting throughout my appointment! Thank you Orland! ”

“ I could not be happy with Orlando Toyota. It’s been 21 years since I bought a new vehicle (replaced another Toyota), Jim R and Jimmy B explained all the new nuances and worked tirelessly to secure the exact vehicle I wanted (as they said they would) instead of trying to push a fast sale on even a slightly different vehicle - I was finally able to purchase the vehicle I WANTED. I have already referred a friend to Orland Toyota (there are at least 3 different Toyota dealers closer to my residence) and Jim R and will continue to do so. Who said new car shopping is a hassle - my experience was educational, most pleasurable and I like to think I have a couple of new friends…thank you Jim R & Jimmy B! Tim R ”

“ Very nice location they definitely have nice cars with low miles if that’s what you’re looking for It was easy and painless I recommend Greg Harris (great salesman) Ali the finance manager and Nick the used cars manager. 2025 4runner love it ”

“ Service was excellent. I arrived at appointment and received a oil change and transmission oil change. Jim ensured I got a uber ride back to house while the service was completed. ”

“ (Translated by Google) undefined (Original) Sam and Ali were amazing. Sam's customer service was very welcoming and knowledgeable. ”

“ (Translated by Google) undefined (Original) Adriana Janett Naranjo R. was amazing to work with. She was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free. I truly appreciated her professionalism and support throughout. Highly recommended! ”

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“ (Translated by Google) undefined (Original) Great professional service. Go Bears! ”

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“ (Translated by Google) undefined (Original) This is only the 2nd car I've financed in my lifetime and I intended to always stick with Toyota/Lexus since it's by far the best in the business. I felt safe, and felt cared for as a customer when financing the vehicle I got, and it was an amazing deal with great honesty, transparency and help with answering questions and concerns I have had. Nour by far is one of the best with this. A very kind, and honest person who does incredible work, and helped me land an amazing vehicle. Daniel also did a fantastic job explaining everything and made sure I got the absolute best with my warranties and more. Shout out to them both! They are both incredible people, and incredible at what they do and will 100% make sure you get the best expierence, and grant you complete piece of mind, and take care of any questions and concerns and make sure you get the best vehicle that fits you, and your style. They have a customer in me forever. My expierence there at Orland Toyota was amazing thanks to them! Go to them whenever you're ready to make that jump to the best car brand in the world. ”

“ Sam, Jimmy and Dan were incredible! Super helpful & patient with me purchasing a new Camry. ”

“ Adriana Naranjo was incredible! After coming in for a test drive in the evening after the holiday Adriana was patient and willing to listen to our needs without being pushy. Transparent and incredibly professional. Highly recommend her assistance. She also is bilingual for those who may need it. The new sales manager James and the rest of the team were also very helpful making this process go nice and smooth. ”

“ I had a great experience purchasing my new Toyota Camry from Orland Toyota. From start to finish, the process was smooth, transparent, and stress-free. The team was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle without any pressure. They took the time to answer all of my questions, explained everything clearly, and made the buying process efficient and easy. I truly appreciated the excellent customer service and attention to detail. If you’re in the market for a new or used vehicle, I highly recommend Orland Toyota. I couldn’t be happier with my Camry and the overall experience. ”

“ We had a positive experience buying a car at the dealership. Sam Adam and business manager ware very pleasant and helpful. Hope to buy there again in the future. ”

“ Orland Toyota always takes good care of my Truck and in a timely fashion. ”

“ The service advisor handle my service appointment professionally. Service was done in a timely manner. Only problem was the tires on the passenger side were over inflated. Otherwise I was satisfied with the service. ”

“ The only reason I gave 4 stars is because I have not experienced the service department yet. If this had been for sales I would have chosen 5 stars. Greg in sales was great to deal with and Jimmy was also great to deal with. This is my second Toyota, the last one I bought in 1984. I hope I have the same good luck with this one. ”

“ (Translated by Google) undefined (Original) The wait was long. It was about an hour and a half but I was warned previously that it would take this amount of time. They usually run my car through the wash but didn't this time. Other than that, my Service Technician, Karen, was great! She was very helpful and responsive. ”

“ Jim is the best, he's patient and kind. He makes sure to give all the information necessary before and after your purchase. I will recommend him to every and anyone seeking to go with OrlandToyota. I give a 4 star, because there's no manual in the vehicle. Jim and I looked in all possible places and there's none. One other thing; before the service men go into the vehicles, they should ensure protective paper is down so as to not put dirt on the carpet. They placed the mat over the mud from their boots and I have to remove it and clean it the morning after I received the vehicle. ”

“ (Translated by Google) undefined (Original) Jim Francis whom I dealt with has a pleasant personality, I believe over the decades he's in the business he developed patience and kindness. He shares the information he's privy to as well as his experience. I give him a 3 out of 5. However, when it comes to the dealership itself, I wouldn't recommend it to anyone. They scam you by packing on all the addons they possibly can without explanation before you sign the contract. I have a nasty experience with them. I got the vehicle on the 30th of December, 2025. I went back that Friday 1/2/26 to get some explanation about the multiple addons. I took the time to go on toyota's website. After I had the chance to go over the contract as well as Toyota website to learn more about the warranty on 1/3/26, I went there on 1/5/26 to request all the warranty off as well as cancelling the loan. They gave me a print out with all the numbers to call and request all addons off. as well as to cancel the loan agreement and pay cash and they have me all over the place. Bottom-line, I would never recommend Orland Toyota. And if you go there to purchase any vehicle, make sure you look over the contract before you sign it. The contract hadn't left their office, because when I made the calls to all these other places, they couldn't find any information about my purchase. They're scammers, if you ask me. One thing I do, I blamed myself. I should have waited and get the vehicle from other locations. What hurts, is that I saw the same vehicle from other dealership for $6000 less. ”

“ Came in for tire rotation, technician never checked tire pressure. Go back in after I pick it up to have them adjusted properly. The tires are nitrogen filled with green valve stem caps. An employee started to fill with compressed air. Technician had to deflate my tire completely to release the compressed air and re fill properly with nitrogen. Get home and all valve stem caps are missing. Management had technician drive to my home to install missing caps. Sloppy work, but issues where all resolved. ”

“ Great sale experience, poor service. Purchased a 2025 Rav4, was delivered with overpressured (37 psi) tires on one side and low on another (31 psi), making it less than safe to operate (35 is normal). Went in and was told it would take 1 hour to fix the tire pressure (as in put nitrogen in the tires) and I needed a service appointment. I love Toyota, but this is poor service, especially after purchasing a new car and receiving it with unsafe tire pressure, and on top of that they make you pay $99 to get nitrogen in the tires when you buy the car (you can't opt out). Great brand poor dealer service execution. Will take my service and future business to a dealer where excellent service does not end at the sale. Disappointing experience, I even spoke personally to the store manager that helped me with the sale, he could not assist me at all. ”